AmazonFresh
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy grocery order
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Coldwater, MichiganPérdida de mi orden
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Fairview, OregonInformation on canceled orders
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerKensington high street fresh shop payment
- Amazon
- Everything else
Preferred solution: Full refund
User's recommendation: Avoid Amazon fresh store
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Los Angeles, CaliforniaAmazon Fresh Charging Tip w/o Autho
We've been ordering from Amazon Fresh since the pandemic hit. Amazon Fresh groceries have never been the caliber of local grocery stores but doorstep delivery was worth it, pretty much.
I've just discovered that since November 2022, Amazon Fresh has been charging me a tip that was never authorized.
Prior to November '22, the system never charged me a tip - I know that because we have placed over 100 orders since 2020 and a tip was never added by the Amazon system until November '22.
We always give a cash tip directly to the driver/delivery person and never (not once) have we authorized a tip when placing a grocery order on the website.
I never received any Amazon notification email, announcing that they would start auto-generating a tip for Fresh orders, and this was never told to me by any Fresh or Retail agent.
They are auto-generating tips based on a percentage of the grocery order, which the customer knows nothing about. The sudden site change was never noted to customers.
Additionally, as of February 2023, the previously "free" Amazon Fresh grocery delivery (for orders of $35 and up) has been changed to $150 and up (otherwise a delivery fee is charged). This, along with the forced tip situation translates into dropping Amazon Fresh. It really isn't worth it.
Call center agents are located overseas vs.
in the US, prices are higher, hidden charges, forced tips, and new delivery charges - I'm DONE with Amazon Fresh! (And Amazon retail is getting a little old too).
- Amazonfresh
- Doordelivery
- Grocery fooddelivery
- Hiddenfeesatamazon
- Amazonchargingfees
- Amazonpricehikes
Preferred solution: Full refund
User's recommendation: Check order ASAP to make sure you aren't charged for something you don't know about.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Inglewood, CaliforniaReceived amazon fresh order wrong delivery address
- No cons lol
Preferred solution: Nothing they were great
User's recommendation: Amazon is the ***
All of my items was not delivered
- You dont have to go anywhere they come to you
- You may not have all your items and amazon will not contact you
Preferred solution: Deliver product or service ordered
Great service
User's recommendation: Great service
Order issue
Preferred solution: Clear details of which items need to be replaced
For 2 days I have been trying to get a charge fixed on my account for $15.98. I called customer service twice and keep getting the run around! They did not help nor solve the problem.
I will not use Amazon Fresh, called 5 hours to speak to amazon fresh no help, no help, no help to another country, they cannot say numbers, wrong number for Amacon Fresh, six different numbers--for th
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIt’s been 10 days and no refund
- Convenient
- Always the runaround
Preferred solution: Full refund
User's recommendation: DO NOT USE AMAZON FRESH
Charges
User's recommendation: Don't buy anything online
Still haven't received my refund
User's recommendation: Don’t use Amazon fresh
Still haven't received my refund
User's recommendation: Not to use Amazon fresh
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
I used this Amazon Fresh for the first time at the very same store as yourself on 30th. Maybe we bumped shoulders?
I too have been charged £29 for the one single item I bought.
I don't have a Amazon Fresh App or account, just used my bank card, so I have no idea how I receive a receipt. I think the charge is a holding amount and I will be correctly charged shortly.