Larissa C Lnc

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Accidental cancellation

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You people ran my purchase for a different amount which was declined. Now the money is frozen and I can't buy any food! I tried to cancel and change the order but now my funds are frozen!
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Angeliz Jyr

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Verified Reviewer
| map-marker Long Beach, New York

Question about charges

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A total and complete waste of my time. The agent that I spoke with could not provide me any help and his English was lacking, hard to understand!
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User's recommendation: If you have an issue at an Amazon Fresh Store, the on line agents tell you that they cannot provide any help, and that you must visit the store! Ridiculous!!!

Papa Wty
map-marker San Diego, California

Half of the items missing

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6 of the items in the Amazon Fresh order were missing. I called Customer Service and was given a gift card to make up for the cost of the items. It's already on my account. Very pleased.
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Marysol Nip

Missed delivery

I need to reschedule my delivery. I did not see the text from the driver until it was too late to respond. Thank you
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Sittingbourne, Kent

Items did not tern up an still not got a refund

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Items did not turn up an the was telling me that it was dispatched so i cancelled the order an i have still not received my refund so i had to do my shopping at tescos i would not recermened to do there shopping at amazon fresh
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User's recommendation: I would not recommend it yo no one

Anonymous
map-marker Seattle, Washington

Amazon Fresh ID Policy

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On 1/1/24 I shopped at the Amazon Fresh store at 13205 Aurora Ave N, Seattle, WA 98133. I walked 30 minutes from my home to get exercise and did not bring my backpack with my wallet since I was planning on paying with the Prime app on my phone. I had started to go down the wine aisle, entering from the direction of the front of the store to the back, to find a price for a certain type of wine, although I was not planning on buying any. There was no sign that I could see that ID was required to enter that aisle. An employee rushed over towards me and told me that I couldn't enter without ID. I told him I only had my phone and had no ID. I also told him that I thought it was ridiculous to ask an old person for ID, as I'm 72. Anyway, the encounter was upsetting. I'll stick to grocery stores where I can go down the wine aisle without being approached about showing my ID. However, I do understand that a person under 21, paying with a Prime app, could buy wine without their ID checked if they were allowed to go in that area.
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User's recommendation: Bring your ID if you want to buy any alcoholic beverages, even if you are a senior citizen.

Korene Res
map-marker Miami, Florida

I want the order from the 21st to come today

I am not a pissed off customer. I made a mistake and I want the order that's supposed to arrive on the 21st to be included in my delivery for today please
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Jerome A Fse

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Verified Buyer
| map-marker Cincinnati, Ohio

They took money out my account and didn't refund it

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AmazonFresh - They took money out my account and didn't refund it
They've taken $15.89 for a bill that's not in my name and when called them about it they refuse to give it back telling me to contact my bank.
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Loss:
$16
Cons:
  • Steal

Preferred solution: Full refund

User's recommendation: Don't mess with anazon

Jan C Tkd

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Verified Reviewer

Promotion code, not working

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There seems to have been a lot of misinformation out there about the FRESH50 Coupon code for first time users of Amazon fresh. It was reported to be valid thru December but the customer service rep told me it expired on November 30th! Really disappointing! Don't trust the coupons unless they actually work! LOL
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Loss:
$50

Preferred solution: Price reduction

Elena L Oyj

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Verified Reviewer

Nette Strandlektüre - aber Produktfehler!

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Zum Inhalt des Buches: Das Buch liest sich leicht und flüssig. Durch den Schreibstil kommt man gut in die Geschichte rein. Die Story handelt hauptsächlich von der inneren Gefühlswelt der Protagonistin Belly. Darauf liegt der Schwerpunkt. Äußere Handlung gibt es dagegen kaum, was dem Lesevergnügen aber keinen Abbruch tut. Zur Qualität des Produkts: Ich war kurz verwirrt als ich das Buch beginnen wollte. Bis ich festgestellt habe; dass es falsch gebunden ist. Der eigentliche Mittelteil des Buches ist am Anfang platziert. Man musste also von der Mitte bis zum Ende und dann vom Anfang bis zur Mitte lesen. Vielleicht ein Montagsprodukt. One person found this helpful
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Loss:
$56

Preferred solution: Price reduction

User's recommendation: One person found this helpful

Bret D Sdo

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Verified Reviewer

Out of stock

Emailed and called. Email question just got a simple relay, "continue to keep checking back." I realize I am just one customer, but Amazon couldn't,t tell me if the item was going to be continued to be carried or not. Meanwhile I buy the same SKU from their competition.
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Pros:
  • Saves me gas and miles
Cons:
  • Never know if amazon will have them

Preferred solution: Order the peoduct

User's recommendation: Know what will be carried

Merry G Hva

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Verified Reviewer

Today's order was cancelled after cust service confirmed it would be delivered

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Every time I pay for my groceries with EBT , I shouldn't be required to have any charges from my debit card. But if my debit card doesn't have any money on it, my order gets declined even though I am paying with EBT. This is very aggravating.
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Pros:
  • Convenient
Cons:
  • Expensive

Preferred solution: Price reduction

Anonymous
map-marker Los Angeles, California

Spoiled charcuterie plate

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The uncredited Genoa salami was grey and had bacterial growth on it you could see through the packaging. The packaging was completely sealed. I am requesting a credit to my Amazon Fesh account please and thank you.
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User's recommendation: Check each package.on arrival.

Caroljean Vwx

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Verified Reviewer
| map-marker Chicago, Illinois

Not getting $10 off $50

Its already happened a few times when you spend $50 or more you get $10 off and I never received it! I was told I would either get a callback or an email within an hour . Its now 12 hours later and I havent heard anything yet!
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User's recommendation: Check your receipts before you leave the store to make sure you were charged correctly!

Aprile W

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Verified Reviewer

Unable to reach customer service for missing bags

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A few bags are missing from my order. I tried flagging the driver down after retrieving the bags from my steps, Ive been calling customer for a few hours now unable to get anyone, smh
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Loss:
$145
Pros:
  • Very convenient and good products
Cons:
  • Delivery guys are screwing it up
  • Always the runaround
  • Delivery instructions never followed

Preferred solution: Full refund