Contact AmazonFresh Customer Service
How to Reach a Person at AmazonFresh
Verified Contact Information
Toll-Free Number:
-
1-888-533-5659
Customer Service:
-
1-206-922-0880International
-
1-888-280-4331USA and Canada
AmazonFresh Emails:
Customer Service
Investors/ Franchising
Legal
Copyright Infringement Inquiries
AmazonFresh Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular AmazonFresh Phone Number
1 (888) 533-5659
Average Hold Time
00:02:25
Average Calls duration
6 minutes
Most Popular AmazonFresh Email Address
amazon-ir@amazon.com
AmazonFresh Live Agent Availability
15% of callers successfully reach a real person
Issue Resolution Rate
Low (17% reported full resolution)
Call Volume by Day
View full overview ›
AmazonFresh Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular AmazonFresh Phone Number | 1 (888) 533-5659 |
| Average Hold Time | 00:02:25 |
| Average Calls duration | 6 minutes |
| Most Popular AmazonFresh Email Address | amazon-ir@amazon.com |
| AmazonFresh Live Agent Availability | 15% of callers successfully reach a real person |
| Issue Resolution Rate | Low (17% reported full resolution) |
| AmazonFresh Customer Service Rating | 4.4 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 99% phone, 1% email |
| Common Reasons for Contact | Product/ service, request for information, shipping and delivery |
| Customer Effort Score | Medium Effort |
| Prepare before the call to AmazonFresh | First and last name, order id or tracking number or email |
Call Volume by Day
Contact Information
AmazonFresh Website:
AmazonFresh Help Center:
Corporate Office Address:
AmazonFresh
2301 S. Jackson St
Seattle,
Washington
98144
United States
Summary of AmazonFresh Customer Service Calls
6.5K
TOTAL
CALLS
CALLS
05:42
AVG CALL
DURATION
DURATION
17%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call AmazonFresh?
Shipping and Delivery Question:
- “Not delivered to my door”
- “Mis-delivered package”
- “Good Delivery Issue”
Product/ Service Question:
- “Damaged food”
- “Food delivery not received”
- “Disappointed”
Request for Information Question:
- “My order. I need to talk to a person. I have tried for 2 days”
- “About my oder”
- “Request refund”
Payments and Charges Question:
- “Payment. Methord!!!!”
- “Amazon fresh payment decline”
- “Items missing from order credit card number changed”
Activation/ Cancellation Question:
- “Death of a subscriber”
- “Cancelled order”
- “Order cancelled”
Refund Question:
- “Refund status”
- “Need refund your team messed up”
- “Refund”
Return/ Replace Question:
- “I want to change the address on my order”
- “I order 2 frozen founder only got didn’t want a replacement on my order. They gave 1 frozen cod for the replacement”
- “Incorrect item arrived”
Cards Question:
- “Trouble placing order with my ebt card”
- “Trouble placing an order with my ebt card”
- “Im trying to use my amazon gift card at amazon fresh”
Account Question:
- “Problems with my account”
- “Locked out of my account”
- “Locked out my account”
Staff Question:
- “I’m not satisfied with the costumer service agent who I was on the phone with asking about my order not being delivered he didn’t answer my question and was very rude to me”
- “Customer service inquiry re: order of 7/5/25 &7/8/25”
- “Service issues”
Employment Question:
- “I recently applied for the job”
- “I have been lost my job in Amazon frsh”
- “W2form”
Website/ Application Question:
- “Issue with ordering on website”
- “Can't get my application threw”
- “Website does not work”
Other Question:
- “Just trying to add to existing fresh order. Im not *** ha!”
- “Amazon fresh order”
- “Didn’t Receive my groceries”
Compare AmazonFresh Customer Service To
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AmazonFresh