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AmazonFresh

AmazonFresh

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What is your customer experience with AmazonFresh?

AmazonFresh Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • AmazonFresh has 2.6 star rating based on 288 customer reviews. Consumers are mostly neutral.

  • 34% of users would likely recommend AmazonFresh to a friend or colleague.

  • Rating Distribution
  • Pros: Home delivery, Delivery at home, Convenience.
    Cons: Poor quality, Delivery issues, Poor customer service.

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Media from reviews

AmazonFresh - Rotten non seedless watermelon
AmazonFresh - Rotten non seedless watermelon - Image 2AmazonFresh - Rotten non seedless watermelon - Image 3AmazonFresh - Rotten non seedless watermelon - Image 4AmazonFresh - Rotten non seedless watermelon - Image 5AmazonFresh - Always get good service from Amazon, but when I don’t get a package upsets...AmazonFresh - I was charged for food. I did not receive I canceled the order and was...
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Top AmazonFresh Reviews

Positive Review

"Great customer service"

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It was great . Representative was so helpful and kind . She sent the missing part of my order the same night. Thank you.

Critical Review

"Rotten non seedless watermelon"

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Veggies & fruit always rotten dont use fresh dont shop fresh. Dont buy Dont but frim Amazon Fresh {{Redacted}} User's recommendation: Dont shop fresh

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Patti C Oeh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Seattle, Washington

Helpful grateful

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Well was sent corroded PKG of pineapple juice Gave me refund and still needed refund for cancelled order Think helped me make that soon

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Eliza S Ceg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Rotten non seedless watermelon

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AmazonFresh - Rotten non seedless watermelon
AmazonFresh - Rotten non seedless watermelon - Image 2
AmazonFresh - Rotten non seedless watermelon - Image 3
AmazonFresh - Rotten non seedless watermelon - Image 4
AmazonFresh - Rotten non seedless watermelon - Image 5

Veggies & fruit always rotten dont use fresh dont shop fresh. Dont buy

Dont but frim Amazon Fresh

{{Redacted}}

View full review
Loss:
$70

Preferred solution: Full refund

User's recommendation: Dont shop fresh

Carrie D Wek

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker London, England

I would give 0 if possible. They could receive business of the year for worse service. I used their grocery service for first time ever. Advertising was same delivery 4 hr window; never received order

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Planned small dinner party and with the 4 hr window between 4a and 8a it wouldve worked out perfectly. Didnt know it would be sent piecemeal throughout the day.

Dinner party had to be cancelled and by 1040pm half of the order still hadnt arrived and was told it was damaged enroute. A part of the order was also misdelivered, I was told to call back after midnight and a promotional courtesy could be offered. Talk about blowing smoke up someones *** I called anyway and after texting with 2 people,talking to one who was supposed to get a manager only to then be told there was no manager after extended hold time I was told Id have to wait until Saturday the 21st at 5pm to do anything for a grocery order that was placed to delivered on the 19th between 4a and 8a. Fresh food wont be quite so fresh by then.

Ive had groceries delivered from Frys,Walmart, Safeway and received all my groceries at once within scheduled time and certainly not a 3 day grace period on their mistake.

I had over twenty emails going over their mistakes my bank was questioning the charges and refunds for possible fraud and all a lot more could have been done to be helpful but Amazon doesnt feel the need. I think they need a class action lawsuit to wake them up and remind them why and how they make the money they do.

View full review
Loss:
$55
Cons:
  • No compensation if items not received
  • Delivery instructions ignored
  • Piecemeal delivery

Preferred solution: Full refund

User's recommendation: Stick to your guns if you don’t get satisfaction you deserve

Resolved
Tyshondra B Fwn

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Verified Reviewer

Resolved: P!ACKAGES NOT DELIVERED

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I placed an order on May 30, 2025, for two cans of women's oil sheen hair spray and a pack of women bars. In addition, looking on the website yet shows delivery.

As of June 6, 2025, nothing—no email or call. I have confirmed my money was refunded.

Days June 2 yet June 5 they said I got the package. In addition, my laptop is working right now for me to see info.

View full review
Loss:
$100

Preferred solution: Full refund

User's recommendation: ALWAYS LOOK AT THE DELIVERY DATES

Tonia H Wxg

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Verified Reviewer
| map-marker Nampa, Idaho

Always get good service from Amazon, but when I don’t get a package upsets me, but I still like Amazon I just wish I knew what happened to it. The driver pick it back up and leave the other one I don’

AmazonFresh - Always get good service from Amazon, but when I don’t get a package upsets...

You do know you can people just have to pay attention to what they're doing sometimes when they're still doing a good job.

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Carrie D Wek

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Phoenix, Arizona

Read review

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No further follow-up at this time. No remaining groceries delivered, no compensation for the inconvenience of cancellation of the dinner party on my birthday. I did reschedule and reorder groceries from a different chain, and they were promptly and courteously delivered without smartasses making up stories.

View full review
Loss:
$55
Cons:
  • Inaccurate time
  • Piecemeal delivery

Preferred solution: Full refund

User's recommendation: I would go anywhere but here

Flenn B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Surrey, British Columbia

Didn’t recieve a large package

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I didn't receive a large package as no one rang the buzzer that day to be let in, and they did leave a picture of it outside a door, but it doesn't have a unit number in it. I was asked to get a police report and did; then I was told I needed the physical copy of it, which in my jurisdiction they don't release to civilians. So because of that, I lost $200, and I don't feel it's fair at all.

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User's recommendation: I don’t know what to say in the matter

Resolved
Evelyn Qca

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Verified Reviewer
| map-marker Naperville, Illinois

Resolved: Package didn't come

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I ordered a sticker set and hoodie and was informed that it will come Friday and It's now Saturday May, 17 and I still haven't got my package.

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Martrell Jkd

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Verified Reviewer
| map-marker Annandale, Virginia

Great customer service

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It was great . Representative was so helpful and kind .

She sent the missing part of my order the same night. Thank you.

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Jarrius Ovv

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Verified Reviewer
| map-marker Honolulu, Hawaii

Haven't received my groceries. Time was for 2-4pm

Groceries were not received yet. Representative was nice and did what she could to help.

Problem is still need resolved. Very frustrating.

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Anonymous
map-marker Smyrna, Georgia

Did not receive my Groceries - Judging from the picture notification it went to an unknown address

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The groceries were indeed delivered to the wrong address within our neighborhood community vice mine - Once Amazon Fresh was contacted, they confirmed my order, attempted to contact the Driver/Delivery Person (with no avail)

However, I encountered great customer engagement and professionalism in which we worked out a new delivery date/time where I would receive my order the very next day, of course with no extra charges.

Mistakes can/will happen so going forward, I will adjust my delivery reservation times, since it was a very late delivery (9-11pm). This may have presented challenges, in properly identifying my home upon arrival. All is well, I will continue to utilize & enjoy my AMAZON FRESH subscription - Thanks!!

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Tondalaya Tce

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Verified Reviewer
| map-marker North Scituate, Rhode Island

Not as shown on website

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I had bought two items and returned the two items separately. They refunded two different credit cards.

I don't understand why it was bought on my debit card and they returned it to two separate credit cards.

I called them; now I have to wait 7 to 10 days because of the error. Not happy, would not recommend Amazon; most of the stuff from Amazon is coming from China, so there's a big no right there.

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User's recommendation: No, I would not recommend Amazon

Anonymous
map-marker Cumming, Georgia

Missing order

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Hello my grocery order was supposed to be delivered yesterday but it was delivered to the wrong address. I do not recognize the delivery photo either. I am extremely upset and am requesting a refund.

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Patricia C Vvl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Huntington, New York

I was charged for food. I did not receive I canceled the order and was charged anyway.

AmazonFresh - I was charged for food. I did not receive I canceled the order and was...

I was charged for food that was not delivered and that I cancelled on February 8. I do not understand why this is happening. This has happened before.

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User's recommendation: I would not recommend Amazon fresh

Dmitriy Cnr
map-marker Brooklyn, New York

Delay in order delivery

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My order was never delivered. Amazon did not care about loyal prime cudtomers and try to redeliver order

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Shareef Vnf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Portland, Oregon

Disappointed

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They said I was given an immediate credit of 10 dollars which would appear automatically as a credit/promotion.

It wasn't there even at checkout and had to cancel my next order as well. Where is my credit? I don't want to call back again because I'm so ill in health!

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