
AmazonFresh
AmazonFresh Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
AmazonFresh has 2.6 star rating based on 288 customer reviews. Consumers are mostly neutral.
34% of users would likely recommend AmazonFresh to a friend or colleague.
- Rating Distribution
Pros: Home delivery, Delivery at home, Convenience.
Cons: Poor quality, Delivery issues, Poor customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
AmazonFresh has 2.6 star rating based on 288 customer reviews. Consumers are mostly neutral.
34% of users would likely recommend AmazonFresh to a friend or colleague.
- Rating Distribution
Pros: Home delivery, Delivery at home, Convenience.
Cons: Poor quality, Delivery issues, Poor customer service.50% of users think that AmazonFresh should improve its Packaging and Delivery.
50% of users say that they won't use AmazonFresh in the future for similar services or products.Recent recommendations regarding this business are as follows: "Dont shop fresh", "I would go anywhere but here", "Stick to your guns if you don’t get satisfaction you deserve", "I don’t know what to say in the matter", "ALWAYS LOOK AT THE DELIVERY DATES".
Most users ask AmazonFresh for the refund as a solution to their issues.
Review authors value the most Location and Layout of Store. Consumers are not pleased with Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews











































This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Helpful grateful
Well was sent corroded PKG of pineapple juice Gave me refund and still needed refund for cancelled order Think helped me make that soon
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRotten non seedless watermelon
Veggies & fruit always rotten dont use fresh dont shop fresh. Dont buy
Dont but frim Amazon Fresh
{{Redacted}}
Preferred solution: Full refund
User's recommendation: Dont shop fresh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I would give 0 if possible. They could receive business of the year for worse service. I used their grocery service for first time ever. Advertising was same delivery 4 hr window; never received order
Planned small dinner party and with the 4 hr window between 4a and 8a it wouldve worked out perfectly. Didnt know it would be sent piecemeal throughout the day.
Dinner party had to be cancelled and by 1040pm half of the order still hadnt arrived and was told it was damaged enroute. A part of the order was also misdelivered, I was told to call back after midnight and a promotional courtesy could be offered. Talk about blowing smoke up someones *** I called anyway and after texting with 2 people,talking to one who was supposed to get a manager only to then be told there was no manager after extended hold time I was told Id have to wait until Saturday the 21st at 5pm to do anything for a grocery order that was placed to delivered on the 19th between 4a and 8a. Fresh food wont be quite so fresh by then.
Ive had groceries delivered from Frys,Walmart, Safeway and received all my groceries at once within scheduled time and certainly not a 3 day grace period on their mistake.
I had over twenty emails going over their mistakes my bank was questioning the charges and refunds for possible fraud and all a lot more could have been done to be helpful but Amazon doesnt feel the need. I think they need a class action lawsuit to wake them up and remind them why and how they make the money they do.
- No compensation if items not received
- Delivery instructions ignored
- Piecemeal delivery
Preferred solution: Full refund
User's recommendation: Stick to your guns if you don’t get satisfaction you deserve
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: P!ACKAGES NOT DELIVERED
I placed an order on May 30, 2025, for two cans of women's oil sheen hair spray and a pack of women bars. In addition, looking on the website yet shows delivery.
As of June 6, 2025, nothing—no email or call. I have confirmed my money was refunded.
Days June 2 yet June 5 they said I got the package. In addition, my laptop is working right now for me to see info.
Preferred solution: Full refund
User's recommendation: ALWAYS LOOK AT THE DELIVERY DATES
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Always get good service from Amazon, but when I don’t get a package upsets me, but I still like Amazon I just wish I knew what happened to it. The driver pick it back up and leave the other one I don’
You do know you can people just have to pay attention to what they're doing sometimes when they're still doing a good job.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Read review
No further follow-up at this time. No remaining groceries delivered, no compensation for the inconvenience of cancellation of the dinner party on my birthday. I did reschedule and reorder groceries from a different chain, and they were promptly and courteously delivered without smartasses making up stories.
- Inaccurate time
- Piecemeal delivery
Preferred solution: Full refund
User's recommendation: I would go anywhere but here
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Didn’t recieve a large package
I didn't receive a large package as no one rang the buzzer that day to be let in, and they did leave a picture of it outside a door, but it doesn't have a unit number in it. I was asked to get a police report and did; then I was told I needed the physical copy of it, which in my jurisdiction they don't release to civilians. So because of that, I lost $200, and I don't feel it's fair at all.
User's recommendation: I don’t know what to say in the matter
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: Package didn't come
I ordered a sticker set and hoodie and was informed that it will come Friday and It's now Saturday May, 17 and I still haven't got my package.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Great customer service
It was great . Representative was so helpful and kind .
She sent the missing part of my order the same night. Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Haven't received my groceries. Time was for 2-4pm
Groceries were not received yet. Representative was nice and did what she could to help.
Problem is still need resolved. Very frustrating.
Did not receive my Groceries - Judging from the picture notification it went to an unknown address
The groceries were indeed delivered to the wrong address within our neighborhood community vice mine - Once Amazon Fresh was contacted, they confirmed my order, attempted to contact the Driver/Delivery Person (with no avail)
However, I encountered great customer engagement and professionalism in which we worked out a new delivery date/time where I would receive my order the very next day, of course with no extra charges.
Mistakes can/will happen so going forward, I will adjust my delivery reservation times, since it was a very late delivery (9-11pm). This may have presented challenges, in properly identifying my home upon arrival. All is well, I will continue to utilize & enjoy my AMAZON FRESH subscription - Thanks!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Not as shown on website
I had bought two items and returned the two items separately. They refunded two different credit cards.
I don't understand why it was bought on my debit card and they returned it to two separate credit cards.
I called them; now I have to wait 7 to 10 days because of the error. Not happy, would not recommend Amazon; most of the stuff from Amazon is coming from China, so there's a big no right there.
User's recommendation: No, I would not recommend Amazon
Missing order
Hello my grocery order was supposed to be delivered yesterday but it was delivered to the wrong address. I do not recognize the delivery photo either. I am extremely upset and am requesting a refund.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I was charged for food. I did not receive I canceled the order and was charged anyway.
I was charged for food that was not delivered and that I cancelled on February 8. I do not understand why this is happening. This has happened before.
User's recommendation: I would not recommend Amazon fresh
Delay in order delivery
My order was never delivered. Amazon did not care about loyal prime cudtomers and try to redeliver order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Disappointed
They said I was given an immediate credit of 10 dollars which would appear automatically as a credit/promotion.
It wasn't there even at checkout and had to cancel my next order as well. Where is my credit? I don't want to call back again because I'm so ill in health!
Companies Similar to AmazonFresh
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.