Anonymous
map-marker Columbus, Ohio

Did not receive my order after waiting an additional hour. Order was cancelled by Fresh.

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When you request a refund for an undelivered order, they do not automatically refund your tip. I could not find a customer service phone number to call on their website. I did a google search and then had the representative tell me that I have to go back into my order and cancel the tip myself. I would not recommend using Amazon Fresh and I will not be ordering again.
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User's recommendation: So not order.

Resolved
Katherine P Nxv

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Verified Reviewer
| map-marker Huntington Beach, California

Resolved: Mislabeled pie

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AmazonFresh - Mislabeled pie
Updated by user Feb 05, 2024

Company fixed the issue and I have been provided with apology. No other label mixed up found.

Follow up by staff at the register. No other comments or compensation offered or discussed from management

Original review Jan 20, 2024
We have experience at least 3 times purchasing a cherry pie and a different flavor of the pie appears. example label is cherry, but the pie is clearly apple. I do believe some review of quality control is necessary. I am sorry someone needs to verify labels to the correct pie flavor.
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Pros:
  • Pricing can be better depending on prime member discount
Cons:
  • Limited selections

Preferred solution: A cherry pie when I purchase a cherry pie in the future, please.

User's recommendation: Check your pies and the company may need better quality control

Liam R Pqo

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Verified Buyer
|

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Verified Reviewer
| map-marker Dallas, Texas

Missing items & warm perishables

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AmazonFresh - Missing items & warm perishables
One entire bag was missing, and all perishable items arrived thawed or warm. None of the bags had foil or cold padding of any kind.
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Loss:
$75
Pros:
  • Fast delivery
  • Much easier than shopping via public transit
Cons:
  • Drivers do not know where they are going
  • Hard to get support if not automated
  • Drivers complain that amazon gives them wrong directions

Preferred solution: Price reduction

User's recommendation: If this is resolved quickly

Jasmine G Ynv
map-marker Bellevue, Washington

EBT inequalities in purchasing

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AmazonFresh - EBT inequalities in purchasing
AmazonFresh - EBT inequalities in purchasing - Image 2
AmazonFresh - EBT inequalities in purchasing - Image 3
AmazonFresh - EBT inequalities in purchasing - Image 4
Amazon fresh has several food items to which EBT should be accepted, and they do not have it as an acceptable payment. That is a violation of their agreement made when accepting EBT. When items go on clearance they are often removed from the EBT availability. It may be an error but considering they are predominantly online, they need to get that right. Also, Im here complaining because they make it so hard to complain about random issues. Its like click and agree to pre written complaints theyve thought up or nothing . None of the food items in images accept EBT and should.
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Pros:
  • Easy
Cons:
  • Listing errors
  • No email

Preferred solution: fix it

User's recommendation: Look for EBT emblem on each item before purchasing

Lei B Xtb

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Verified Buyer
|

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Verified Reviewer
| map-marker Prague, Prague

Very bad experience in OVER charge my money

AmazonFresh - Very bad experience in OVER charge my money
AmazonFresh - Very bad experience in OVER charge my money - Image 2
I bough 3 items from store and maximum for 5£ as picture. But the store charge me 30£. Its so ridiculous. I called the customer service they were keep me in waiting hotline.Im a tourist that cannot back to that store to solve the issues. Really really bad experience.
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Loss:
$25
Cons:
  • Ridiculous over charge money

Preferred solution: Full refund

User's recommendation: Nope. At all.

Mino M Zrq

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Verified Reviewer

Left my wallet at the store

No number to call the store to check with them if anyone finds my wallet and have with with them In store.
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Loss:
$20000

Preferred solution: A phone number

Jeanette G Ewk

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Verified Reviewer
| map-marker The Bronx, New York

Delivery service is not good

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Amazon fresh sent Email to my daughter stating they were 1 stop away to deliver and all of a sudden Amazon fresh told my daughter her order wasn't going to be deliverable without a reason
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Holly V Wsb

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Verified Reviewer

Done With Amazon

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Today's Delivery was so unacceptably bad on every level, I willbe canceling Prime Fresh bags are overpacked, underpacked, thawed, crushed,missing, inappropriately delivered. Every address is Pinned wrong. Calling for refund is a 1 hour ordeal, 61 items must be sorted through explaining why each is inedible. As an aside: NEVER EVER purchase a download Code for Norton, Amazon Refuses to refund bad products.
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Loss:
$200
Cons:
  • Too many to list

Preferred solution: Full refund

User's recommendation: DON'T SHOP AMAZON for anything you need or hifts

Annette C Tjq

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Verified Reviewer
| map-marker Los Angeles, California

Food order

I came to get 2 slices of pizza but the guy said they ran out of pizza sauce he could have got a few jars from the shelves. And also the chicken in a bag went up used to be 4.97 now it's 5.99 they don't realize people are retired and live on fixed income like me.
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Loss:
$20
Pros:
  • Close to where i live
Cons:
  • May run out of items

Preferred solution: Full refund

Shirley M Qfv

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Verified Reviewer

Complaint

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Understood my complaint. Showed empathy, and was very patient, waiting for me to find order number. Treated the matter, professionally, and seriously. Informed me that a ticket was being issued regarding Amazon driver, not following specific delivery instructions. More training needs to be given to drivers. There is absolutely no excuse for driver to leave 10 bags of perishable groceries, in Lobby mail area, unattended, on the floor, where they can be stolen, or easily spoiled. The instructions were specific to bring up to appartment and leave on door mat. What measures are being taken to assure me when and if I order again that this experience will not happen again.
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Loss:
$130
Pros:
  • Convenience
Cons:
  • Delivery instructions never followed

Preferred solution: Full refund

User's recommendation: Report driver negligence, when they do not follow delivery instructions.

Tanisha S Ykh

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Upset customer

AmazonFresh - Upset customer
I ordered from Amazon fresh and it had the option for free pick up. Apparently the place where they had me pick up no food was for drivers who work for Amazon. So no food I get no email which they said theyd email me instructions. So a waste of gas and no food Im pissed. And still I dont see a refund being issued
View full review
Loss:
$248
Pros:
  • Shop online is easy
Cons:
  • No instructions for pick up orders and hard to find someone to he

Preferred solution: Full refund

User's recommendation: Don’t pick it up from Amazon fresh it’s a waste of time

Jeffrey S Tjz
map-marker Los Angeles, California

I CALLED AN AMAZON REP AT 559PM LA TIME ON APRIL THE 6TH 2024...

HE HEARD ME COMPLETELY and then he simply started talking in Spanish from 559pm to 615pm..and you can hear him coughing and ignoring me completely and constantly coughing into the phone...He was playing a trick on me and I am documented this so HE CAN BE FIRED...Jeffrey Semonian landline is 213-266-**** text is 213-343-**** GET BACK TO ME ASAP! You can hear him taking in Spanish and ignoring my concerns and I was going to wait for HIM to hang up...Right ne he is still coughing and talking in Spanish to his coworkers going on 14 minutes now and I am documenting he picked up the phone at 559pm Pacific time...I am in LA and verifying to see if my Amazon fresh order went thru.
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User's recommendation: STAY AWAY

Resolved
VA R Jjg

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Verified Reviewer
| map-marker El Segundo, California

Resolved: NO ENGLISH spoken by drivers!

Updated by user Mar 01, 2024

Company fixed the issue and I have been provided with apology.

Original review Feb 15, 2024
How in the *** am I supposed to communicate with the driver who is delivering my groceries if they don't speak English??? I have specific instructions for delivery yet they cannot understand them or me if they don't speak my language?? Does this mean I can no longer order Amazon Fresh without a hassle??
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Tyrone B Vat

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Verified Reviewer
| map-marker Nassau, New Providence District

For a complaints

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AmazonFresh - For a complaints
My review is 4 of 5 and I need my Amazon account off hold. I let a friend sign in my Amazon account on her phone is she use my account to order some items. She also use her own card number.after she order it my account was close and also my prime account for tv
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User's recommendation: Online

Anonymous
map-marker Long Beach, New York

Horrible Service

I ordered groceries on Friday April 20th Order never was delivered & no phone # that brought me to Fresh!! Tomorrow, in between both of my shifts, I hv to go into store & get my money back which im sure there will be some reason i wont get it back immediately
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Media Ylc
map-marker Piscataway Township, New Jersey

Received a qrong order

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I received items that I did not order. I think they got the orders mixed up. Don't want these things.
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User's recommendation: Not crazy about this service.

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